About Us – Opus Contact Centre Solutions

We have three goals here at Opus.

1. Deliver extraordinary customer service to our partners and their customers
2. Minimise our impact to the environment, throughout our entire supply chain
3. Change the world – for the better

Everything we do, revolves around these principles.

Benjamin Lee – Founder and General Manager

Meet our Management Team

Benjamin Lee - General Manager

Previously serving as the Executive General Manager for an iconic Gold Coast transportation company, Ben has a strong background in Contact Centre operations with over 15 years of working for large scale entities and multinational organisations such as General Electric, Excelior\Serco and AAPT. He holds a Masters in Business Administration and is a graduated member of the Australian Institute of Company Directors.

Kate Scantlebury - Operations Manager

Kate comes from an extremely experienced insourced and outsourced contact centre pedigree, specialising in Contact Centre Operations, Workforce Planning, Data reporting and Human Resources. With 13 years experience in the industry, Kate has developed a wide range of knowledge and experience across multiple industries such as finance, transportation as well as construction.

Lisa Atallah - Business Development Manager

Lisa has more than 20 years experience in customer service having worked with Hotels, Clubs and all facets of hospitality as a Business Development Manager, Sales and Marketing as well as Public Relations. She is passionate about her clients and supports them using the latest technology available with strategic success in mind.

Our Vision: Make the world a better place

We’re here to make the world a better place. We believe it’s important that corporations and organisations give back to the community they work within. Call it Corporate Social Responsibility. Call it Social license to operate. Call it whatever.

We want to make sure we’re making our communities brighter, our customers engaged in our vision and our people happy and proud they’re working towards the biggest picture of all – our future.

A critical part of this is reducing the impact our business has on the environment wherever possible. We’re committed to a “Zero Harm” target.

Right now, our electricity is procured from retailers able to provide from sustainable generation sources. Unfortunately, our Supply Chain currently requires significant work.

We’re not there yet, but we’re working on it.

Our Mission: Deliver great customer experiences across every channel...
...how it should be

Remember when customer service was a thing? Yea, so do we.

We’re customers too and it seems like the days of passionate, engaging and most importantly, genuine, service are gone.

Not for us.

If we’re going to make the world a better place, it has to start with somebody, somewhere.

Ensuring we hold ourselves to the standards we would want to receive seems like a pretty simple concept and we’ll do our damn best to get it right every time.