Bespoke solutions tailored to your business's needs
We’re about bringing value to your business – that’s why we talk about partnerships.
There are many companies that offer “outsource call centre service” – so why us?
Engagement and Experience
It makes all the difference.
Our team will communicate deeply with you on your exact requirements and needs to ensure we deliver the exact outcomes for your vision and goals. Just as importantly, we will provide insights backed by data as we work together to ensure we’re being accountable to you, executing well and sharing tactile information from customer interactions.
Opus is able to offer both long and short term outsourced solutions up to 100 FTE should you require on demand and should your requirements exceed this figure we can provide alternate solutions to suit your needs.
Our consultants can advise on optimisation techniques, which when applied to your staff, your technology and your management, can improve your agent utilisation and the occupancy of your workforce without sacrificing staff productivity or customer service. In many cases overall operational improvement against core KPI targets can see increases of 30 – 45%, which means lower overheads and increased revenue.
Focus on your high value, high return tasks and let us take care of your back end process administration. Our team has demonstrable expertise in Six Sigma and Lean process improvement methodologies to bring large scale organsational capabilities to your business.
We’ve worked in the trenches and delivered the results – let us bring that knowledge and capability to bear and simply put… make your life easier.
Have a major deliverable that absolutely needs to be done right? Project Management is actually our jam.
You don’t want bland consultants coming into your business telling you what you already know.
How about a team of highly skilled partners engaging with you to ensure every requirement and every milestone is mapped and delivered against your required outcomes? How about real time and scheduled reporting giving you clear understanding of where your entire project is tracked?
Talk is cheap so here’s the 4-11: We’ve been involved in major transportation projects with the 2018 Commonwealth Games, bleeding edge industry technology rollouts and disruptive feature integrations across a wide range of industries.
Talk to us if you just need it done.
The path that your customers take when they interact with your company and brand defines who you are. Many businesses don’t take the time to walk the proverbial mile in the customers shoes.
We deal in customer experience as our core competency.
Our front lines live and breathe it everyday and we make recommendations to our partners on how best to ensure their customers love them.
No one business is the same.
Need something out of the ordinary or a custom solution to suit your specific needs?
Get in touch with us and let us tailor a solution to meet your specific requirements.
After Hours Concierge Services
Opus doesn't have "Receptionists"
We offer after hours Concierge services
When your customers call for service outside of your staffed hours - we'll be here to give them the 5 star service that you would deliver yourself...
...if you weren't relaxing or out partying!