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Opus Contact Centre Solutions

Contact Centre and Business Process Outsourcing

With over 30 years of experience in offering contact centre services to national and multinational organisations, let the team at Opus give you peace of mind when it comes to looking after your business and importantly, your customers needs.

Contact - Your Way

Australian based sites ONLY. We service your customers through traditional call centre lines, digital webchat and social.

It just works

Fully redundant site, guaranteeing service uptime.

All of the Opus services are cloud based or have backup capabilities giving you peace of mind that we’re here for you ♥

It's all about you

We’re just not like the others.

We’re a fully bespoke service provider who will tailor our service delivery to your needs, not try and force fit them into our operations.

100% Australian owned and operated

 

We’re a proud Australian company and only deliver our services with onshore based sites and capabilities.

After hours Concierge

We’re here, so you don’t have to be. Every guest interaction counts in today’s disruptive marketplace. When your reception is unstaffed, our team will ensure your guests receive the highest standard of service according to your specific policies and procedures.

Our custom software also provides real time and historical reporting to ensure you have all the information you need at your fingertips.

Solutions - Tailored to your needs

Our consultants can advise on optimisation techniques (leveraging Six Sigma and Lean process models), improving your utilisation and the occupancy of your workforce without sacrificing staff productivity or customer service. Our experience within major telecommunications companies, government, finance and transport operations, means we are able to bring this capability to your operation, be it a new startup or an existing centre.

CX is about PEOPLE

Our people are what make us great. We look for talent to help us change the world and make a difference. A difference to the businesses they partner with, and the world that we all live in.

We’re not a traditional “call centre” and our people are not ordinary.

Sound like you? Get in touch.

Reasons to love Opus

We’re real people working on the bigger picture. Our philosophy and our services reflect that.

Wide Industry Experience
We're hungry for your business (and always will be)
Innovative value for money
We care about our impact and sustainability
Meaningful data reporting
Our People (and their experience)
Fully Redundant 24 x 7 x 365 capability

More than just a Contact Centre provider....

We’re here to help as a partner in your business. Your success is our success and wherever possible, we’ll bring our expertise and advice to help you understand whats going on within your engine room and how to better leverage that to deliver your vision and goals.

Contact Centre Operations Management
Process improvement and workflow management
Reporting and meaningful analysis of key metrics
Recruitment, HR procedures and behavioural best practice
Quality analysis
Expertise with key Technology providers such as Avaya, Genesys, IEX, Witness, NICE etc.

Want to learn how Opus can help your accomodation venue?

Opus is currently expanding into the hospitality sector. We know you’re asking for better service, innovative solutions and someone who passionately wants your business. Give us a call and see what we can do for you today.

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