Opus Contact Centre Solutions
Contact Centre and Business Process Outsourcing
With over 30 years of experience in offering contact centre services to national and multinational organisations, let the team at Opus give you peace of mind when it comes to looking after your business and importantly, your customers needs.
100% Australian owned and operated
We’re a proud Australian company and only deliver our services with onshore based sites and capabilities.
After hours Concierge
We’re here, so you don’t have to be. Every guest interaction counts in today’s disruptive marketplace. When your reception is unstaffed, our team will ensure your guests receive the highest standard of service according to your specific policies and procedures.
Our custom software also provides real time and historical reporting to ensure you have all the information you need at your fingertips.
Solutions - Tailored to your needs
Our consultants can advise on optimisation techniques (leveraging Six Sigma and Lean process models), improving your utilisation and the occupancy of your workforce without sacrificing staff productivity or customer service. Our experience within major telecommunications companies, government, finance and transport operations, means we are able to bring this capability to your operation, be it a new startup or an existing centre.
CX is about PEOPLE
Our people are what make us great. We look for talent to help us change the world and make a difference. A difference to the businesses they partner with, and the world that we all live in.
We’re not a traditional “call centre” and our people are not ordinary.
Sound like you? Get in touch.
Reasons to love Opus
We’re real people working on the bigger picture. Our philosophy and our services reflect that.
More than just a Contact Centre provider....
We’re here to help as a partner in your business. Your success is our success and wherever possible, we’ll bring our expertise and advice to help you understand whats going on within your engine room and how to better leverage that to deliver your vision and goals.